User Insights Analyst - Remote

Overview

Join the team redefining how the world experiences design as a User Insights Analyst, where you will analyze user feedback data to generate actionable insights for product improvements.

In Short

• Analyze qualitative and quantitative user feedback data.
• Generate actionable insights for product managers and business partners.
• Understand core drivers of customer feedback and product issues.
• Partner with stakeholders to drive Close The Loop strategies.
• Contribute to the development of feedback categories.
• Utilize insights tools like Enterpret and Looker.
• Maintain a balance of scalability and useful insights.
• Work in a fast-paced, high-pressure environment.
• Communicate findings effectively to stakeholders.
• Foster a culture of curiosity and problem-solving.

Requirements

• Familiarity with Canva as a product.
• Impeccable attention to detail.
• Strong analytical skills to solve complex problems.
• Ability to connect different sources of information.
• Excellent communication skills for synthesizing findings.
• Technological aptitude for managing data and presentations.
• Motivated with strong time management skills.
• Ability to thrive in ambiguous situations.
• Curiosity and a passion for understanding user feedback.
• Experience in feedback analysis is a plus.

Benefits

• Equity packages that align your success with the company's.
• Inclusive parental leave policy for all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing and social connection.
• Flexible leave options to recharge and support personal needs.