Strategic Customer Success Manager - German Speaking - Remote

Overview

The Strategic Customer Success Manager will nurture and grow relationships with EMEA’s most strategic Enterprise customers at Canva, focusing on customer satisfaction and account growth.

In Short

• Join a growing team redefining design experiences.
• Work with strategic accounts to enhance customer satisfaction.
• Focus on account growth and identifying new opportunities.
• Create and implement best practices for customer success.
• Mentor team members to cultivate a positive culture.
• Leverage data to support customer conversations.
• Communicate effectively to rally others around goals.
• Embrace creativity and adaptability in your role.
• Contribute to a top-tier SaaS organization.
• Work in a flexible and supportive environment.

Requirements

• Native fluency in German and English.
• 6+ years of enterprise-level post-sales experience.
• Proven track record of exceeding quotas.
• Strategic thinking and commercial curiosity.
• Ability to use data and analytics effectively.
• Strong communication and collaborative skills.
• Integrity, humility, and a willingness to learn.
• Resourcefulness and a bias towards action.

Benefits

• Equity packages for shared success.
• Inclusive parental leave policy.
• Annual wellbeing allowance.
• Flexible leave options for personal recharge.