Patient Connection Specialist - Remote

Overview

The Patient Connection Specialist is responsible for providing exceptional customer service and effective communication to fulfill patient requests and ensure satisfaction.

In Short

• Utilizes a telephone answering platform for efficient call handling.
• Maintains expert knowledge of database applications while ensuring patient privacy.
• Works collaboratively to achieve departmental goals.
• Facilitates patient requests safely.
• Employs active listening and critical thinking to understand caller needs.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• Superior customer service skills and/or call center experience preferred.
• One year of experience in a medical office or healthcare setting preferred.
• Experience with Microsoft Office and CRM software.
• Knowledge of Electronic Medical Record (EMR) software.

Benefits

• Opportunity to work in a fast-paced environment.
• Engagement with a diverse patient population.
• Supportive team environment.
• Development of communication and critical thinking skills.
• Potential for career advancement in healthcare.