Patient Pay Specialist (Collections) - Remote

Overview

The Patient Pay Specialist coordinates patient pay related activities associated with the care of service provided to the customers of the company.

In Short

• Full-time position with hours from 8:30 am to 5:00 pm.
• Opportunity to work from home one day a week after training.
• Provide respectful and courteous service to create sustainable customer relationships.
• Collect unpaid/past due revenue while maintaining high call quality standards.
• Research, analyze, and settle customer billing disputes.
• Assist with inquiries regarding patient balances via calls, chat, or email.
• Maintain knowledge on Medicare, Medicaid, and third-party payer sources.
• Report updates on vital information to the Billing Director.
• High school diploma or GED required; 6 months in a medical field preferred.
• Strong communication and problem-solving skills are essential.

Requirements

• High school diploma or GED.
• 6 months in a medical related field or equivalent experience.
• Knowledge of home medical equipment and insurance regulations.
• Excellent communication skills and problem-solving abilities.
• Ability to navigate multiple systems while assisting customers.
• Good computer and keyboard skills.

Benefits

• Competitive salary and benefits package.
• Equal opportunity employer.
• Reasonable accommodations for individuals with disabilities.