ADAS Estimator and Compliance Specialist - Remote

Overview

The ADAS Estimator and Compliance Specialist is responsible for reviewing estimates and documentation related to ADAS repairs, ensuring compliance with company standards and providing exceptional customer service.

In Short

• Conduct thorough reviews of estimates and documentation for ADAS repairs.
• Analyze service information to ensure accuracy and adherence to standards.
• Enforce compliance with pre- and post-scan protocols.
• Manage escalations from field operators and insurance carriers.
• Coordinate with Protech teams for scheduling and invoicing.
• Analyze estimates for potential Gross Profit improvement.
• Provide feedback to enhance calibration prediction tools.
• Offer training to service advisors on compliance and repair standards.
• Deliver world-class customer service to internal and external clients.
• Maintain adherence to safety rules and quality standards.

Requirements

• High school diploma or GED required.
• Minimum 5 years of experience in estimating or ADAS repair processes.
• Proficient in CCC Pathways estimating software and ADAS systems.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Customer service-oriented with a friendly demeanor.
• Must be at least 18 years old and hold a valid driver’s license.
• Ability to lift up to 15 pounds occasionally.
• Ability to sit for extended periods.

Benefits

• Opportunity to work in a collaborative environment.
• Commitment to high standards in repair and documentation.
• Recognition as a top employer for employee satisfaction.
• Engagement in continuous improvement initiatives.
• Comprehensive training and support for professional development.