Director of Digital Customer Success - Remote

Overview

Join Calabrio as a Director of Digital Customer Success, where you will redefine customer engagement through innovative strategies and data-driven insights.

In Short

• Design and lead digital campaigns for customer engagement.
• Own and evolve the customer health score using data insights.
• Manage a Pooled Customer Success Management team.
• Collaborate with various departments to align on customer value initiatives.
• Implement innovative solutions to maximize customer outcomes.
• Drive transformative initiatives and report on impact.
• Execute digital-first strategies for customer retention.
• Lead the CSM team to ensure exceptional service.
• Use analytics tools for actionable insights.

Requirements

• Experience in customer success management.
• Strong analytical skills and experience with data-driven decision making.
• Proven ability to lead teams and drive results.
• Excellent communication and collaboration skills.
• Familiarity with AI and digital adoption metrics.

Benefits

• Opportunity to work in a fast-paced, innovative environment.
• Be part of a dynamic team reshaping customer experience.
• Access to cutting-edge tools and technologies.
• Professional development opportunities.