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Director of Digital Customer Success - Remote

Posted 5 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join Calabrio as a Director of Digital Customer Success, where you will redefine customer engagement through innovative strategies and data-driven insights.

In Short

  • Design and lead digital campaigns for customer engagement.
  • Own and evolve the customer health score using data insights.
  • Manage a Pooled Customer Success Management team.
  • Collaborate with various departments to align on customer value initiatives.
  • Implement innovative solutions to maximize customer outcomes.
  • Drive transformative initiatives and report on impact.
  • Execute digital-first strategies for customer retention.
  • Lead the CSM team to ensure exceptional service.
  • Use analytics tools for actionable insights.

Requirements

  • Experience in customer success management.
  • Strong analytical skills and experience with data-driven decision making.
  • Proven ability to lead teams and drive results.
  • Excellent communication and collaboration skills.
  • Familiarity with AI and digital adoption metrics.

Benefits

  • Opportunity to work in a fast-paced, innovative environment.
  • Be part of a dynamic team reshaping customer experience.
  • Access to cutting-edge tools and technologies.
  • Professional development opportunities.
Calabrio logo

Calabrio

Calabrio is a forward-thinking company dedicated to transforming the customer experience landscape through innovative solutions. With over two decades of experience, Calabrio serves more than 7,000 customers and 2.25 million agents globally, establishing itself as a leader in the contact center management software industry. The company values diversity and inclusion, fostering a collaborative and respectful work environment. Recognized as a top workplace and a fast-growth company, Calabrio is committed to the professional development and well-being of its employees, offering comprehensive benefits and a culture that encourages creativity and accountability.

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