Technical Care Specialist Trainee - Remote

Overview

The Technical Care Specialist Trainee resolves technical issues for Cable One video and internet service customers in a professional, courteous, and efficient manner.

In Short

• Answers calls from Cable One customers and responds to inquiries.
• Troubleshoots technical problems with video and internet services.
• Provides accurate and prompt resolution to technical issues.
• Creates and notates service tickets for selected calls.
• Stays current on technology and software issues affecting customers.
• Provides feedback regarding service failures or customer concerns.
• Handles other duties as assigned.

Requirements

• High school diploma or GED; or related experience.
• Associate’s degree preferred.
• Ability to read and interpret documents and write reports.
• Effective communication skills.
• Mathematical skills for computations.
• Ability to analyze problems and draw conclusions.

Benefits

• Medical, dental, and vision plans starting on day one.
• Life insurance for self and family.
• Paid time off for vacation and sick days.
• 401(k) with company match after one year.
• Tuition reimbursement up to $5,250 in the first year.
• Advancement opportunities and a collaborative work environment.