Customer Care and Sales Advisor I - Remote

Overview

As a Customer Care and Sales Advisor I at Sparklight, you will play a key role in connecting customers to what matters most, providing support and solutions for their needs.

In Short

• Assist customers with billing questions and service scheduling.
• Build trust through empathetic listening and clear communication.
• Handle complex situations and resolve customer issues.
• Perform entry-level sales tasks and support duties.
• Respond to customer inquiries via phone or ticketing systems.
• Use effective selling skills to upsell services.
• Meet or exceed sales activity goals.
• Follow company-approved scripts for consistent communication.
• Participate in special projects as assigned.
• Work in a collaborative environment focused on team success.

Requirements

• High School Diploma or GED.
• Ability to ask questions and identify customer solutions.
• Patience and professionalism in customer interactions.
• Knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed in high-pressure situations.
• Ability to sit for extended periods and use hands.
• May need to lift up to 10 pounds.

Benefits

• Health insurance from day one.
• Life insurance for employees and family.
• Generous paid time off for vacations and personal days.
• 401(k) with 100% company match from day one.
• Tuition reimbursement up to $5,250 in the first year.
• Community support program participation.
• Awards and recognition programs.
• Clear advancement opportunities.
• Collaborative work environment.