Customer Care Advisor - Remote

Overview

Join Accor as a Customer Care Advisor where you will provide exceptional service and create unforgettable luxury experiences for guests while working in a dynamic team environment.

In Short

• Respond to guest inquiries via calls and emails.
• Craft personalized solutions reflecting luxury service.
• Engage in a supportive and innovative team culture.
• Work from home, center, or hybrid as preferred.
• Receive competitive hourly wage with language premium.
• Enjoy comprehensive benefits and paid vacation.
• Participate in ongoing training and development.
• Work full-time in a permanent position.
• Handle a range of customer issues with creativity.
• Maintain accurate records using various software.

Requirements

• Fluency in English is required; French is an asset.
• Strong communication skills for professional interaction.
• Experience in customer service, hospitality, or tourism.
• Proficient in Microsoft Office and internet browsers.
• Ability to handle multiple programs while conversing.
• Positive attitude and passion for customer service.
• Creative problem-solving and decision-making skills.
• Ability to commit to a variety of shifts.
• Must reside in NB, NS, or PEI.
• Legally entitled to work full-time in Canada.

Benefits

• Competitive hourly wage with language premium.
• 4 weeks paid vacation and 13 paid holidays.
• Comprehensive medical and dental benefits.
• Company matching pension plan up to 5%.
• Annual wellness subsidy of $300.
• Discounted rates at luxury properties.
• Ongoing training and learning opportunities.
• Flexible work options: home-based, center-based, or hybrid.
• Supportive and inclusive team environment.
• Opportunity for career growth within the company.