Remote Customer Care and Sales Advisor

Overview

As a Remote Customer Care and Sales Advisor at Sparklight, you will play a key role in connecting customers to essential services while providing empathetic support and sales assistance.

In Short

• Assist customers with billing questions and service scheduling.
• Handle customer inquiries via phone or ticketing systems.
• Provide personalized communication and solutions.
• Manage customer requests to disconnect or change services.
• Educate customers on service resolutions.
• Upsell additional services and negotiate household spend.
• Meet weekly and monthly sales activity goals.
• Follow company-approved communication scripts.
• Participate in special projects as assigned.
• Work collaboratively in a supportive team environment.

Requirements

• High School Diploma or GED.
• Strong communication and active listening skills.
• Ability to handle high-pressure situations with empathy.
• Working knowledge of Cable One products and services.
• Ability to ask effective questions to identify customer needs.
• Patience and professionalism in customer interactions.
• Ability to sit for extended periods and perform tasks using hands.
• May be required to lift up to 10 pounds.

Benefits

• Competitive pay starting at $16.30 per hour.
• Health benefits from Day One including medical, dental, and vision plans.
• Life insurance for employees and their loved ones.
• Generous paid time off for vacations and personal days.
• 401(k) with 100% company match (up to 5%) from day one.
• Tuition reimbursement up to $5,250 in your first year.
• Participation in community support programs.
• Recognition and awards programs for achievements.
• Clear advancement opportunities within the company.
• Collaborative work environment focused on teamwork.