Implementation Engineer - Remote

Overview

The Implementation Engineer plays a crucial role in connecting Brilliant’s platform with client systems to automate gifting triggers and enhance the corporate gifting experience.

In Short

• Engage with clients to understand system architecture and gifting use cases.
• Design and implement integrations via APIs and custom scripts.
• Build automated workflows using tools like Tray.io and Zapier.
• Produce clear technical documentation for integrations.
• Collaborate with Sales, Customer Success, and Product teams.
• Validate solution integrity through testing and monitoring.
• 3+ years in software engineering or solutions architecture.
• Proficient in JavaScript or Ruby for scripting.
• Strong SQL skills for data validation.
• Excellent communication skills for tech concepts.

Requirements

• 3+ years in software engineering, solutions architecture, or technical operations.
• Proficient in JavaScript or Ruby (API integrations, scripting).
• Experienced with Tray.io, Zapier, or equivalent automation platforms.
• Strong SQL skills for querying and data validation.
• Excellent communication: able to distill tech concepts for both engineers and business users.
• Demonstrated ability to produce high-quality technical documentation.
• Passionate about systems-thinking, operational efficiency, and delivering measurable client value.

Benefits

• Impact at scale: Power automations that drive thousands of personalized gifting experiences annually.
• Cutting-edge tech stack: Blend APIs, front-end systems, fulfillment workflows, and automation tools.
• Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment.
• Global footprint: Support clients across 180+ countries.
• Growth & innovation: Contribute to developing new platform capabilities.