Creative Account Manager - Remote

Overview

The Creative Account Manager is a relationship-builder who connects with clients to understand their goals and bring thoughtful gifting ideas to life through creative solutions and excellent client service.

In Short

• Develops creative solutions for clients.
• Cultivates and maintains client relationships.
• Leads client projects from concept to approval.
• Manages escalations with urgency and empathy.
• Acts as a liaison between clients and internal teams.
• Demonstrates expertise in pitching and selling.
• Sets up projects for successful execution.
• Meets and exceeds revenue goals.
• Identifies upsell opportunities.
• Proactively manages client accounts for growth.

Requirements

• 3+ years in customer success or account management.
• Strong relationship-building skills.
• Detail-oriented and organized.
• Excellent written and verbal communication skills.
• Tech-savvy with experience in Salesforce and Google Suite.
• Proactive in managing client needs and expectations.
• Ability to manage multiple priorities.
• Comfortable in client-facing scenarios.
• Ownership mindset towards revenue goals.
• Empathy and a positive attitude.

Benefits

• Medical, Dental, & Vision benefits.
• Flexible PTO and paid company holidays.
• Work from home setup stipend.
• Opportunity to work with cutting-edge technology.
• Global client support across 180+ countries.
• Hands-on collaboration in a dynamic environment.
• Growth and innovation opportunities.