Technical Trainer, Operations Control Center - Remote

Overview

Brightspeed is searching for a Technical Trainer to join our team! The Technical Trainer - Operations Control Centers (OCC) is responsible for improving the performance and productivity of Brightspeed’s OCC teams through effective training programs and learning solutions.

In Short

• Design and deliver technical and process training for OCC teams.
• Build and maintain digital learning content for evolving systems.
• Facilitate engaging training sessions in live virtual and in-person formats.
• Assess learning effectiveness through surveys and performance metrics.
• Collaborate with business partners to identify skill gaps.
• Maintain accurate learning records within the Brightspeed LMS.
• Reinforce company policies and best practices through instruction.
• Act as a learning consultant to OCC leadership.
• Ensure training materials reflect current systems and policies.

Requirements

• Experience delivering technical or process training for large-scale operations.
• Bachelor’s degree or equivalent experience.
• 4+ years in instructional design and virtual facilitation.
• Ability to build engaging learning materials using digital tools.
• Experience measuring learning effectiveness.
• Skilled in using web conferencing and LMS tools.
• Ability to simplify complex concepts for diverse learners.
• Willingness to travel occasionally for on-site support.

Benefits

• Competitive medical, dental, vision, and life insurance.
• Employee assistance program.
• 401K plan with company match.
• Comprehensive benefit program promoting wellness.