Technical Operations Engineer - Remote

Overview

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

In Short

• Production (Tier 3) support: triaging support requests from internal Customer Service & external partner support, identifying root causes, and identifying and providing workarounds
• Production (Tier 3) on-call rotation
• Bug hunting: providing feedback to developers on issues found in production environments
• Quality advocacy: responsible for speaking for the QA team's vision and strategy
• Document and keep current runbooks
• Build and facilitate building of Knowledge Base articles
• Observe and report with an eye on continuous process improvement across engineering
• Address bugs and production issues with an eye towards 99.999% uptime
• API Testing and monitoring

Requirements

• 1-3 years experience with testing mobile and web stacks
• 1-2 years experience with Python or Javascript scripting
• Experience with SQL queries for data validation and investigations
• Experience creating/troubleshooting scripts with Python or Javascript
• Experience testing API calls with Postman
• Debugging skills: ability to identify what part of the stack is causing issues with a mobile customer flow
• Experience with DataDog, NewRelic, Zabbix, Prometheus, Nagios or other monitoring applications
• Broad understanding of testing IOS, Android mobile applications
• Broad understanding with CI/CD tooling and Terraform

Benefits

• Opportunity to work in a mission-driven company
• Work with a talented and diverse team
• Flexible work environment
• Professional development opportunities
• Competitive salary and benefits