Technical Operations Engineer - Remote

Overview

As a Technical Operations Engineer at Enode, you will be part of a dynamic team focused on managing customer support and operational challenges related to energy devices.

In Short

• Become a domain expert on energy hardware devices supported by Enode.
• Engage with customers to troubleshoot device issues.
• Build systems and processes to improve operational efficiency.
• Ensure on-demand access to test devices.
• Maintain accurate internal and external documentation.

Requirements

• Experience in dynamic environments, preferably in startups.
• Customer-facing support experience via async and synchronous channels.
• Ability to analyze application log data.
• Basic coding and SQL knowledge.
• Track record of cross-functional collaboration.
• Strong organizational skills and curiosity.

Benefits

• Stimulating and caring work environment.
• Opportunity in an early-stage climate tech startup.
• Competitive compensation and attractive employee option program.
• Unlimited PTO and flexible working schedule.
• Remote-first setup.
• Home office setup stipend.
• Regular team off-sites in exciting locations.