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Servicing Collections Associate - Remote

Posted Yesterday
Customer Service
Full Time
Canada
$49,200 - $61,500 CAD/year

Overview

The Servicing Collections Associate at Brex is responsible for managing collections on outstanding funds and engaging with B2B stakeholders to negotiate effectively.

In Short

  • Manage collections on outstanding funds
  • Engage in risk management projects
  • Collaborate with various teams for customer repayment strategies
  • Identify improvements to payment plans
  • Support Capital Markets and Accounting teams
  • Analyze escalated customer repayment scenarios
  • Use Looker and Google Sheets for data presentation
  • Work in a hybrid environment with minimum office days
  • Build rapport with business relationships
  • Ensure compliance with Servicing SOPs

Requirements

  • 1+ years in a customer-facing role
  • Strong problem-solving skills
  • Excellent communication skills
  • Ability to multitask
  • Experience with Microsoft Office/Google Apps
  • Knowledge of Salesforce Service Cloud
  • Willingness to work in the office 2 days a week
  • Bonus: Experience in commercial receivable recoveries
  • Bonus: Understanding of FDCPA and TCPA
  • Bonus: Experience using Retool

Benefits

  • Opportunity for remote work
  • Equity and additional compensation potential
  • Supportive and diverse team environment
  • Professional growth opportunities
  • Collaboration with industry experts

Brex

Brex

Brex is an innovative AI-powered spend platform designed to help businesses manage their spending with confidence. Offering integrated corporate cards, banking solutions, and global payment options, Brex serves a diverse clientele ranging from startups to large enterprises, including notable companies like DoorDash, Flexport, and Compass. The company emphasizes a culture of collaboration, diversity, and inclusion, empowering employees to challenge the status quo and grow their careers with the necessary tools and resources. Brex is committed to driving revenue growth through strategic partnerships and operational excellence within its Revenue Operations Team.

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