Bilingual Senior Associate - Collections - Remote

Overview

The Bilingual Senior Associate - Collections position involves collaborating on the review of delinquent accounts, providing customer service, and executing loss mitigation processes to manage high-risk accounts.

In Short

• Collaborate in reviewing delinquent accounts for collections opportunities.
• Provide collections-related sales and service to customers.
• Advise customers on payment strategies and products.
• Deliver exceptional customer service to build trust.
• Develop and maintain long-term relationships with clients.
• Handle incoming calls professionally and efficiently.
• Analyze data to provide insights and recommendations.
• Follow documented policies to execute transactions.
• Support continuous improvement initiatives.
• Maintain confidentiality of customer and bank information.

Requirements

• 2 - 3 years of relevant experience.
• Post-secondary degree in a related field preferred.
• Knowledge of laws pertaining to Consumer Collections.
• Good verbal and written communication skills.
• Strong organizational and analytical skills.
• Ability to work collaboratively in a team.
• Proficiency in problem-solving.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives and bonuses.