Associate Collections Specialist - Remote

Overview

ModMed is hiring a driven Associate Collections Specialist to join our positive, passionate, and high-performing Accounting team. This is an exciting opportunity to work within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

In Short

• Manage queue-based collection inquiries by providing timely communication and assistance.
• Make outbound calls in response to received email and voicemails.
• Manage customer accounts by updating contact information and ensuring accurate invoice delivery.
• Monitor the accuracy of payment plans for overdue balances.
• Review weekly reports to ensure notes are accurate and up to date.
• Perform any additional duties as assigned.

Requirements

• Accounting degree preferred.
• 2+ Years of relevant experience in Customer Service/Collections.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Proficient in Excel.
• Salesforce and NetSuite experience a plus.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) matching contributions.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits.
• Professional development opportunities.
• Global presence and in-person collaboration opportunities.