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Account Protection Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
Canada
$28.00 CAD - $30.00 CAD/hour

Overview

The Account Protection Specialist at Brex will be responsible for driving customer communications that involve fraud and financial crimes prevention while ensuring a positive customer experience.

In Short

  • Join the Brex team to solve risk problems.
  • Focus on B2B communications related to KYC and fraud operations.
  • Drive customer communications regarding fraud prevention.
  • Work cross-functionally with various teams.
  • Communicate professionally with customers and financial institutions.
  • Review documentation to assess validity.
  • Participate in projects to improve customer experience.
  • Adhere to regulatory and legal requirements.
  • Work effectively through various communication channels.
  • Be part of a diverse and inclusive team culture.

Requirements

  • Experience in customer experience and operations.
  • Knowledge of fraud prevention.
  • Strong verbal and written communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Experience with Microsoft Office and Google Apps.

Benefits

  • Work in a dynamic and innovative environment.
  • Collaborate with industry experts.
  • Opportunities for career growth and development.
  • Flexible working conditions.
  • Competitive compensation package.

Brex

Brex

Brex is an innovative AI-powered spend platform designed to help businesses manage their spending with confidence. Offering integrated corporate cards, banking solutions, and global payment options, Brex serves a diverse clientele ranging from startups to large enterprises, including notable companies like DoorDash, Flexport, and Compass. The company emphasizes a culture of collaboration, diversity, and inclusion, empowering employees to challenge the status quo and grow their careers with the necessary tools and resources. Brex is committed to driving revenue growth through strategic partnerships and operational excellence within its Revenue Operations Team.

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