Director of Onboarding & Implementation - Remote

Overview

The Director of Onboarding & Implementation will lead the customer onboarding function at Boulevard, ensuring effective activation and customer success.

In Short

• Lead and mentor the onboarding team.
• Design and optimize onboarding programs.
• Collaborate with cross-functional teams.
• Define and track onboarding KPIs.
• Implement strategic processes for enterprise customers.
• Foster a high-performance culture focused on customer satisfaction.
• Drive automation and process optimization.
• Engage with senior executives for alignment.
• Support strategic initiatives for customer segmentation.
• Manage high-complexity implementations.

Requirements

• 7+ years in customer onboarding or implementation in a B2B SaaS environment.
• 3+ years in a leadership role.
• Proven track record in building onboarding programs.
• Strong understanding of SaaS metrics.
• Technical aptitude with SaaS platforms and CRM tools.
• Ability to inspire and lead high-performing teams.
• Strong business acumen and change management skills.
• High-level problem-solving abilities.
• Experience with franchises and multi-location rollouts.
• Excellent communication skills.

Benefits

• 401(k) match and insurance benefits.
• Flexible vacation policy.
• Fully remote work with a stipend.
• Family planning resources and support.
• Equity opportunities.
• Learning and development programs.