Onboarding Implementation Coordinator - Remote

Overview

As an Onboarding Implementation Coordinator at Later, you will lead strategic onboarding and implementation initiatives, ensuring new clients see immediate value in utilizing Later to achieve their marketing goals.

In Short

• Lead customers through the end-to-end onboarding process.
• Provide high-touch support to ensure customers achieve key milestones.
• Execute implementation processes for timely platform access.
• Manage timelines and drive process improvements.
• Utilize industry best practices for launching influencer marketing campaigns.
• Align campaigns with customer goals and performance metrics.
• Tailor onboarding experiences to customer needs.
• Resolve technical challenges during onboarding.
• Collaborate with internal teams for optimal customer outcomes.
• Maintain onboarding materials and best practices.

Requirements

• 5+ years of experience in a similar role within a SaaS company.
• Demonstrated leadership ability and project management skills.
• Exceptional interpersonal skills with a customer-first approach.
• Familiarity with SaaS platforms and technical concepts.
• Advanced written and verbal communication skills.
• Exceptional analytical and problem-solving skills.
• High proficiency with CRM and project management tools.
• Familiarity with Influencer Marketing.

Benefits

• Market-based compensation with salary evaluations bi-annually.
• Stock options for permanent team members.
• Participation in various benefits plans.
• Inclusive and supportive work culture.
• Opportunities for professional growth and development.