Customer Support Agent, French (Hybrid) - Remote

Overview

Join our team in Barcelona as a Customer Support Agent, where you will provide exceptional customer service and tire recommendations while working in a hybrid environment that allows for flexibility.

In Short

• Provide tire recommendations based on customer needs.
• Inform customers about promotions and discounts.
• Handle customer complaints with empathy and professionalism.
• Communicate with customers via phone, email, and chat.
• Collaborate with other departments to improve customer satisfaction.
• Hybrid role with flexibility to work from home.
• Comprehensive training provided for tire expertise.
• Diverse team environment with colleagues from various backgrounds.
• Career advancement opportunities available.
• Work Monday to Friday, 09:00-18:00.

Requirements

• Fluent in French at a C2 Level.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Previous customer service experience preferred.
• Hardwired internet connection required for remote work.
• Based in Barcelona for in-office activities.
• Initial 4 months fixed-term contract with potential for permanence.

Benefits

• Hybrid working model with the possibility of remote work.
• Comprehensive training for skill development.
• Diverse and inclusive work environment.
• Potential for career advancement within the company.
• Work-life balance with no weekend shifts.