Disputes and Chargebacks Analyst - Remote

Overview

As a Disputes and Chargebacks Analyst, you will be responsible for managing, analyzing, and resolving chargeback cases, disputes, and reversals.

In Short

• Manage disputes and chargebacks using proprietary tools and franchise systems.
• Analyze merchants with disputes and chargebacks to identify risks.
• Support the review and analysis of anti-fraud measures.
• Contribute to the continuous improvement of internal dispute management systems.
• Investigate specific chargeback cases to optimize fraud management.
• Assist clients in compliance programs if necessary.
• Develop additional measures as assigned by the area leader.
• Analyze disputed transactions to determine actions.
• Process chargebacks adhering to internal and external policies.

Requirements

• Experience in dispute management and chargebacks.
• Strong analytical skills.
• Knowledge of anti-fraud measures.
• Ability to work with various tools and systems.
• Excellent communication skills.

Benefits

• Indefinite term contract.
• Full-time remote work.
• Health insurance support.
• Company equity with high return potential.
• Competitive salary.
• Financial support for education.
• World-class technologies and processes.
• Additional days off beyond vacation.
• Vision health bonus.
• Emotional well-being support.