Dispute Analyst P2P - Remote

Overview

The Dispute Analyst P2P at Binance will be responsible for arbitrating customer disputes and ensuring a safe trading environment in the P2P market.

In Short

• Arbitrate customer disputes professionally.
• Investigate trading activity to prevent fraud.
• Create a culture focused on customer service excellence.
• Utilize customer insights for product improvements.
• Act as the Voice of the Customer within the organization.
• Provide feedback and coaching to team members.
• Conduct customer experience surveys regularly.
• Share learning from complaints across the organization.

Requirements

• 1+ years of customer-facing experience.
• Strong IT skills for handling technical queries.
• Exceptional written communication skills.
• Ability to multitask and prioritize effectively.
• Knowledge of blockchain, crypto, and P2P payments is a plus.
• Fluency in English; multilingual capability is a plus.
• Willingness to work weekends and night shifts.
• Preference for Binance P2P users.

Benefits

• Opportunity to work in a leading blockchain ecosystem.
• Engagement with a global customer base.
• Professional development opportunities.
• Dynamic work environment.