L1 Support Specialist - Remote

Overview

The L1 Support Specialist will manage demo and customer environments, handle incoming support requests, and provide basic troubleshooting while ensuring smooth updates and configurations.

In Short

• Manage demo and customer environments
• Handle incoming support requests
• Provide basic troubleshooting
• Support users with application configuration
• Escalate complex issues to technical support
• Maintain a knowledge base with solutions
• Work independently and collaboratively
• Excellent communication skills required
• Experience with software configuration is a plus
• Fluent in German and good command of English

Requirements

• Basic web & API knowledge
• Troubleshooting mindset
• Clear escalation & documentation skills
• Security awareness
• Motivation and curiosity
• Strong technical troubleshooting skills
• Ability to work independently and in a team
• Excellent communication skills
• Experience with software configuration is a plus
• Native-level or fluent German language skills

Benefits

• 100% remote work
• Flexible schedule
• Trust-based culture
• Modern tools and fast decision-making
• 2–3 offsites and workshops per year
• High level of autonomy
• Opportunity to shape a fast-growing SaaS company
• Steep learning curve in customer success
• Close collaboration with teams
• Flexible working hours