NOC Engineer - Remote

Overview

The NOC Engineer at Skynet Innovations is responsible for proactive work management, maintaining system updates, and ensuring robust backup and tool monitoring for clients. This role involves technical troubleshooting and problem-solving while communicating effectively with clients and internal teams.

In Short

• Technical troubleshooting and problem solving
• Proactive work management and system updates
• Tool monitoring and backup verification
• Clear communication with teams and clients
• Ownership of incident resolutions
• Engagement in project work as needed
• Documentation of processes and procedures
• Advanced knowledge of various IT systems and software
• Maintaining established ticket SLA
• Flexible working hours, including on-call weeks

Requirements

• Proficient in Microsoft Office 365 Suite
• Experience with Ticketing Software and Incident Management
• Advanced knowledge of Active Directory and Virtualization (VMware/Hyper-V)
• Strong troubleshooting skills in Networking
• Experience with Remote Monitoring & Management tools
• In-depth knowledge of Backup Software
• Understanding of Security Principles
• Certifications & Technical Authorization maintenance
• Strong understanding of Incident Response Plan principles
• Proficient in Microsoft Servers & Network Equipment

Benefits

• Fun and collaborative team environment
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• Cell phone stipend
• Generous PTO
• Career growth opportunities