NOC Engineer - Remote

Overview

Our NOC Engineers ensure the maximum possible service availability and performance for all CX products. You will provide support for Technical Support, R&D, Product, and other internal teams while also providing a central hub of communication regarding the status and ongoing events within the network and platform.

In Short

• Responsible for troubleshooting Cloud Systems, and Network platform issues from a server-side perspective.
• Validates and tests all NICE CX products and platforms.
• Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
• Responds to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring.
• Wiki/KnowledgeBase resources.
• Works with both internal and external teams to assist in escalated troubleshooting for issues relating to NICE CX products and platforms.
• Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates.
• Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management.
• Performs duties in a flexible fashion as the Network Operations Center is open 24x7x365.25.
• Other duties as assigned.

Requirements

• Associate degree in Computer Sciences, Information Technology, Information Services, or equivalent work experience.
• 5+ years experience working in a technical or support role within telecommunications, data network, or application server environments.
• Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
• Understanding of packet analysis and packet capture utilities.
• Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
• Experience in creating, utilizing, and maintaining technical documentation.
• Experience working in a Windows server environment as it relates to server and software management tasks.
• Ability to harvest and disseminate information in both formal and informal training environments.

Benefits

• Join an ever-growing, market-disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Flexible working model with 2 days in the office and 3 days remote.