NOC Engineer - Remote

Overview

Join this digital revolution and work on one of the biggest OpenStack cloud services in the world! LivePerson is the global leader in digital communications solutions with the mission is to transform the relationship between brands and consumers.

In Short

• Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance.
• Trigger operational procedures for various types of production incidents.
• Troubleshoot Production incidents.
• Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time.
• Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely.
• Actively participate in customer affecting incidents, by providing data, clear communication and status updates.

Requirements

• At least 2 year of experience in a similar role, 3 years plus is a big advantage.
• Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays.
• Ability to handle stressful situations with a level headed approach.
• Excellent verbal and writing skills (English).
• Excellent communication skills.
• Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions.
• GCP background / experience operating in a linux environment.
• Familiarity with Networking concepts.

Benefits

• Health: Medical, Dental and Vision.
• Time away: Vacation and Holidays.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer.
• #LI-Remote.