NOC Engineer - Remote

Overview

Everi is proud to be the gaming industry’s single-source provider of financial technology solutions, games, and intelligence solutions. We are currently seeking a talented NOC Engineer to join our team, dedicated to ensuring the stability and efficiency of our network operations. If you are a proactive problem-solver with a passion for network management, we want you!

In Short

• Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
• Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
• Assist customers with timely resolution of complex issues, providing technical support and problem determination.
• Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions.
• Use monitoring tools and applications to ensure operational efficiency for all customer environments.
• Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
• Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
• Performs analysis and executes scripted tasks using server tools.
• Records all support calls and tasks in ticketing system.
• Act as part of the Global Operations team in monitoring the overall infrastructure.
• Participate in on call rotation.

Requirements

• Bachelor's Degree in Information Technology or a combination of education and equivalent work experience in a related field required.
• Ability to obtain and maintain gaming license(s), as required.
• 2-5 years of experience in a network operations center / technical support environment.
• Experience working with ISP vendors.
• Proficient knowledge of Windows applications and operating systems.
• Strong networking and PC knowledge.
• Knowledge of server hardware, peripherals, and management systems.
• Knowledge of networking devices, including switches and routers. (Fortigate, Cisco)
• Knowledge of network, systems, and IT infrastructure management systems.
• Experience with network monitoring tools.
• Experience with CRM platforms.
• Gaming experience and gaming license are highly desirable.

Benefits

• Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
• Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
• Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!