Senior Key Account Manager - Remote

Overview

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Senior Key Account Manager to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in taking ownership of strategic, high-value client relationships, ensuring our customers gain maximum value from our smart locker solutions while driving long-term satisfaction and account growth.

In Short

• Manage and nurture relationships with Bloq.it’s key accounts, serving as the primary point of contact and ensuring high levels of client satisfaction and retention.
• Oversee the onboarding process for new strategic clients, ensuring a seamless implementation and adoption of our smart locker solutions.
• Use data-driven insights to monitor account health, anticipate client needs, and proactively resolve any challenges or concerns.
• Coordinate cross-functional efforts between product, engineering, and operations teams to ensure client requirements are met and exceeded.
• Conduct regular business reviews with clients, offering strategic guidance on best practices and continuous optimization of our solutions.
• Act as the voice of the customer within Bloq.it, advocating for enhancements in product and process to better serve our key accounts.

Requirements

• 5+ years of experience in a key account management, customer success, or related customer-facing role, ideally in a tech-driven environment.
• Proven track record of successfully managing large or strategically important accounts, driving retention and growth.
• Proficiency in project management, with the ability to handle complex, multi-stakeholder projects effectively.
• Experience collaborating with engineering teams (software/hardware) to address client needs and product improvements.
• Strong analytical skills, using data to anticipate account challenges and proactively propose solutions.
• Excellent communication and relationship-building skills, with the ability to engage effectively with both executive-level stakeholders and technical teams.
• Fluency in English, both verbal and written.

Benefits

• The opportunity to join our Customer Success team and play a pivotal role in contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry.
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning.
• Competitive salary and flexible benefits package, tailored to your experience and skills.
• Eligibility for performance-based bonus, tied to your results and designed to reward your impact.
• Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced.
• Portuguese Health Insurance.
• Unlimited days off (subject to manager approval).