Regional Service Manager - Northeast - Remote

Overview

The Regional Service Manager oversees and manages the daily operations of a team of Field Service Engineers within a designated region, ensuring high-quality service delivery and adherence to company policies.

In Short

• Oversee daily operations of Field Service Engineers.
• Ensure high-quality service delivery to customers.
• Act as a liaison between field team, customers, and corporate leadership.
• Manage business operations for the assigned region.
• Maintain high customer satisfaction and represent their needs.
• Accountable for operational and performance targets.
• Foster strong relationships with Service and Sales teams.
• Engage in technical escalation management.
• Participate in ongoing customer engagement and reporting.
• Support training and compliance for personnel resources.

Requirements

• Bachelor’s degree in business or equivalent preferred.
• 3-5 years of experience in service management.
• Strong communication skills.
• Ability to manage multiple operational activities.
• Experience in KPI management.
• Willingness to travel up to 50%.
• Ability to lift and manage physical demands.
• Administrative skills for PO management and billing.
• Experience in customer engagement and satisfaction.
• Proficient in project management activities.

Benefits

• Competitive health, vision, and dental insurance coverage.
• 19 days of Paid Time Off (PTO) plus volunteering days.
• Annual profit-sharing bonus based on company goals.
• 401(k) investment plan with company match.
• Tuition assistance up to $2,500 after two years.
• Casual work environment with team bonding activities.