Global Manager, Customer Success - Remote

Overview

BizAway is looking for a driven and enthusiastic Global Manager, Customer Success to contribute to the growth and success of our Sales Team by leading the Customer Success function and nurturing strong relationships with our customers.

In Short

• Lead the Customer Success function of the Sales department.
• Manage a team of 16 people, with plans to double in size.
• Define and review internal processes related to customer onboarding and churn prevention.
• Implement strategies for complex multinational accounts.
• Collaborate with Sales Executive Manager for smooth customer handovers.
• Act as the customer's voice with other departments.

Requirements

• 5+ years in Customer Success / Account Management.
• 2+ years leading a team of more than 5 FTEs.
• Fluent in English, both written and spoken.
• Experience with Salesforce / Hubspot.

Benefits

• A seat on a scale-up with skyrocketing growth.
• Attractive compensation, including equity in the company.
• Development of your entrepreneurial spirit.
• Multicultural and international team.
• Collaborative and smart environment to work and learn.
• Flexible working policy (3 days from the office and 2 days from home).