Senior Customer Success Manager, Global SMB - Remote

Overview

As a Customer Success Manager at Braze, you will work closely with technology-focused brands to help them realize value from their investment in Braze, shaping the future strategy of customer support.

In Short

• Analyze and drive increased product adoption across SMB accounts.
• Provide recommendations for adapting business processes.
• Develop creative strategies using internal tools and Braze technology.
• Serve as a point of escalation for customer strategy and product training.
• Deliver product expertise through check-ins and business reviews.
• Help build processes and servicing tactics for SMB customers.
• Partner with Account Managers for excellent customer experience.
• Collaborate with Customer Onboarding Managers for seamless transitions.

Requirements

• Exemplary written and verbal communication skills.
• Team player interested in mentoring and contributing to projects.
• High level of intellectual curiosity.
• Experience managing multiple accounts with a tech-touch approach.
• Welcomes feedback for career progression.
• Domain knowledge in SaaS, Mobile, APIs, Marketing Automation, or Basic Programming.

Benefits

• Competitive compensation including equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability plans.
• Family services including fertility benefits and parental leave.
• Professional development support.
• Community engagement opportunities.
• Employee Resource Groups for supportive communities.
• Collaborative and fun culture recognized as a Great Place to Work.