Corporate Customer Success Manager - Remote

Overview

We are seeking a talented, results-driven team member to join our expanding post-sales organization as a Corporate Customer Success Manager. In this role, you will own and manage a high-value book of business, serving as a strategic partner to your customers. You’ll be responsible for driving customer retention, identifying growth opportunities, and delivering an exceptional customer experience.

In Short

• Build meaningful relationships with the customers in your book of business
• Retain all customers under your purview
• Identify potential churn risks and work proactively to mitigate them
• Uncover and drive expansion opportunities within your book of business
• Collaborate with internal teams to support expansion efforts

Requirements

• 5+ years of customer success or retention experience
• Experience effectively managing and nurturing a book of business with 100+ customer accounts
• Proven experience identifying and driving expansion, upsell, or cross-sell opportunities within existing accounts
• Strong attention to detail and ability to work independently
• Demonstrated ability to navigate and resolve complex customer issues
• Highly organized with a structured approach to managing work

Benefits

• 100% paid employee health, dental, and vision plans
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more