Sr Customer Success Manager - Midwest - Remote

Overview

We’re looking for a Sr Customer Success Manager to join our growing team to cover our Midwest. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform.

In Short

• Deploy standardized engagement models across customer assignments.
• Promote best practices and processes for consistency and scalability.
• Partner with customers to understand their business objectives.
• Develop and maintain relationships with key customer stakeholders.
• Proactively identify and mitigate risks related to customer contracts.
• Collaborate with internal teams to optimize client outcomes.

Requirements

• 5+ years in Customer Success managing large enterprise accounts.
• Background in big data, privacy, or information security.
• Proven experience working in the Midwest for at least 3 years.
• Demonstrated ability to address customer needs.
• Proven track record of driving adoption and renewal.
• Deep understanding of recurring revenue business models.
• Familiarity with on-premise and/or cloud data landscape.
• Outstanding interpersonal communication skills.
• Excellent organization skills and multitasking ability.
• Demonstrated analytical and problem-solving skills.
• BS/BA degree.

Benefits

• Work from home with a global remote-first community.
• Flexible PTO and Quarterly Volunteer Days.
• Equity Participation.
• 100% employer-covered medical, dental, and vision options.
• Additional insurance benefits like pet insurance.
• Learning & Development Opportunities.
• Fidelity Employer Sponsored 401K.
• Robust DEI Program with vibrant ERG communities.
• Paid Parental Leave.