Regional Account Manager - Remote

Overview

A quick look at the role. Help us make a difference as a Regional Account Manager, managing a portfolio of customers in the East Region of the UK. To manage and be responsible for the business relationship between a Biffa Region and the client, covering commercial results, growth/development, contract negotiations, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention, the development of strategic account plans, innovative solutions and ensure consistent and high quality service.

In Short

• Primary interface between the company and client.
• Responsible for implementing strategic account plans.
• Attend customer reviews and present management information.
• Build multi-level relationships with customers.
• Point of escalation for client issues.
• Ensure customer debt aligns with contractual limits.
• Negotiate and influence at all levels.
• Deliver long-term benefits to all parties.

Requirements

• Experience in account management.
• Strong negotiation skills.
• Ability to manage customer relationships.
• Knowledge of waste management programs.
• Excellent communication skills.
• Ability to meet KPIs and SLAs.

Benefits

• Opportunity to make a difference in the industry.
• Supportive team environment.
• Professional development opportunities.