Corporate Account Support Manager - Remote

Overview

The Corporate Account Support Manager manages the commercial relationship between Biffa and its Government and Military Customers, focusing on financial performance, growth, contractual negotiations, and customer satisfaction.

In Short

• Primary interface between the company and specific corporate clients.
• Responsible for implementing business account plans and ensuring service success.
• Retention of corporate clients through positive relationships and service growth.
• Manage tender processes and identify new development opportunities.
• Complete customer reviews and present management information using Power BI.
• Assist in resolving issues related to health and safety and service changes.
• Maintain customer debt position in line with contractual commitments.
• Engage at all levels to enable negotiation and communication.
• Route cause QLS issues affecting invoicing and payments.

Requirements

• Confident with all Microsoft applications, especially Excel.
• Analytical with a strong understanding of numerical data.
• Experience in building and maintaining customer relationships.

Benefits

• Competitive salary and excellent benefits.
• Opportunity to work in a dynamic environment focused on sustainability.
• Inclusive workplace culture that champions diversity and equity.