Corporate Account Support Manager - Remote

Overview

The Corporate Account Support Manager manages the commercial relationship between Biffa and its corporate clients, focusing on financial performance, growth, contractual negotiations, and customer satisfaction.

In Short

• Primary interface between the company and specific corporate clients.
• Responsible for business account plans, service success, and contract compliance.
• Retention of corporate clients through positive relationships and service growth.
• Manage tender processes and identify new development opportunities.
• Complete customer reviews and present management information using Power BI.
• Assist in resolving issues related to health and safety and service changes.
• Maintain customer debt position in line with contracts.
• Engage at all levels for negotiation and communication.
• Route cause QLS issues affecting invoicing and payments.

Requirements

• Confident with Microsoft applications, especially advanced Excel.
• Analytical with the ability to understand numerical data.
• Experience in building and maintaining customer relationships.

Benefits

• Competitive salary and excellent benefits.