Corporate Account Manager - Remote

Overview

The Corporate Account Manager will be responsible for managing customer accounts, ensuring exceptional service, and building strong relationships with clients.

In Short

• Provide exceptional service for all assigned accounts.
• Monitor and respond to emails in a timely manner.
• Build and maintain strong relationships with customers.
• Maintain consistent communication to nurture and expand accounts.
• Stay informed about market trends to ensure competitive rates.
• Provide updates to customers regarding carrier locations.
• Resolve customer issues and concerns effectively.
• Track key performance indicators (KPIs) for account performance.
• Collaborate with internal teams to manage customer accounts.
• Create and maintain account-specific SOP documents.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of customer service experience.
• Previous experience in the transportation industry preferred.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Company-paid Life and AD&D Insurance policies.
• Paid vacation, sick leave, and holidays.