Operations Coordinator - Remote

Overview

We are seeking a highly organized and people-oriented Operations Coordinator to support the daily operations of our vacation rental management team. This role is ideal for someone who thrives in a collaborative, fast-moving environment while maintaining strong attention to detail and accuracy.

In Short

• Serve as a central communication hub between owners, guests, vendors, and internal teams.
• Respond to inquiries with clarity, professionalism, and empathy.
• Monitor inspection, maintenance, and pool reports and coordinate next steps.
• Assist with onboarding new properties into the portfolio.
• Support guest services with issue resolution and coordination.
• Provide occasional on-site support to verify work or assist with coordination.
• Maintain accurate systems, calendars, and operational data.
• Track tasks across teams and ensure timely completion.
• Build strong working relationships and ensure consistent follow-through.
• Help ensure smooth arrivals, departures, and overall guest experience.

Requirements

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer service experience.
• Comfortable coordinating with multiple vendors and team members.
• Basic computer skills and ability to learn property management systems.
• Reliable transportation for property visits and field support.
• Flexibility and willingness to adapt to changing priorities.

Benefits

• Part of a supportive, close-knit team.
• Opportunity to contribute and grow within the company.
• Dynamic work environment with variety in tasks.
• Fast-paced and collaborative workplace.