Operations Coordinator - Remote

Overview

We are looking for a reliable and detail-oriented Operations Coordinator to support the day-to-day management of appointment bookings. This role is critical to ensuring timely appointment confirmations, adherence to service level agreements (SLAs), and smooth coordination between users, clinicians, and internal WhiteCoat teams.

In Short

• Monitor in-bound appointment booking requests via email and internal system
• Assign appointments to rostered clinicians based on language requirements and availability
• Confirm appointments independently using the in-house CRM system
• Ensure all bookings are confirmed within defined SLAs
• Acknowledge in-bound user or clinician enquiries within defined SLAs
• Route enquiries to the appropriate WhiteCoat internal teams for follow-up
• Track and ensure handovers are clear and complete
• Flag unusual cases, edge scenarios, or capacity issues to the in-market lead
• Collaborate with a remote team
• Contribute to a leading digital health company's growth

Requirements

• Strong attention to detail and ability to follow structured workflows
• Proactive mindset, comfortable working independently while collaborating closely with a remote team
• Ability to manage time-sensitive tasks and adhere strictly to SLAs
• Comfortable working with CRM systems and Email-based workflows
• Clear written communication skills in English

Benefits

• Opportunity to contribute to a leading digital health company's growth
• Experience a fast-paced start-up environment
• Collaborate with intelligent, friendly, and supportive professionals
• Gain hands-on experience in strategy, partnerships, operations, and product innovation
• Competitive compensation and performance-based bonus