Operations Coordinator - Remote

Overview

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

In Short

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences.
• Serve as the first point of contact for urgent client and family needs.
• Execute operational tasks including check-ins and staffing activities.
• Address service delivery challenges with urgency and professionalism.
• Accurately record client updates and staffing changes.
• Deliver critical updates to owners, clients, families, and Care Pros.

Requirements

• 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment.
• Hands-on experience handling real-time scheduling, dispatch, or triage.
• Demonstrated tech fluency, with comfort navigating multiple platforms.
• Strong written and verbal communication skills; skilled in de-escalation and empathy.
• Reliable attendance and commitment to full participation in training and ongoing shifts.
• Consistent tenure and accountability in previous roles.

Benefits

• Base pay of $21.60/hour.
• Equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including zero cost plans for employees.
• Short Term Disability, Long Term Disability, and Life Insurance fully employer paid.
• Generous time off program, mental health benefits, wellness program, and discount program.