Operations Coordinator - Remote

Overview

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

We are seeking a highly capable, operations-minded professional to take full ownership of a long-standing customer account. This is not a traditional track-and-trace or reactive coordination role - you will manage 100% of the freight flow for a high-volume customer, acting as the day-to-day operational owner.

In Short

• Own all order entry and operational coordination for the assigned account
• Review incoming orders and determine the correct execution path (warehouse, live load, cross-border, container arrival, etc.)
• Call consignees in advance to confirm delivery readiness, space availability, and storage/hold requests
• Apply sound judgment for repeat consignees using established SOPs (email vs. phone call)
• Communicate directly with customers for clarification instead of defaulting to internal escalation
• Ensure all orders are set up correctly before releasing or dispatching freight
• Coordinate with internal tracking, warehouse, and operations teams without creating duplicate work
• Maintain clear, professional documentation and notes within the system
• Continuously identify process improvements and efficiencies

Requirements

• Logistics, supply chain, or operations coordination experience preferred
• Strong written and verbal English communication skills
• Confident phone presence for customer and consignee communication
• High attention to detail with ability to see the big picture
• Strong critical thinking and common sense
• Ability to make independent decisions within established guidelines
• Comfortable working remotely while staying aligned with the team
• Proactive, ownership-oriented mindset
• Not afraid to ask questions - to the right people
• Able to handle ambiguity without over-escalating

Benefits

• Working schedule: 08:00 - 17:00 EST
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Equipment provided
• A supportive team
• Remote eligibility