Tracking & Tracing Specialist - Remote

Overview

We are looking for a detail-oriented and proactive Tracking & Tracing Specialist to join our logistics team. You will be responsible for monitoring shipments, ensuring timely deliveries, and maintaining clear communication with carriers and clients. This role plays a key part in delivering operational excellence and customer satisfaction.

In Short

• Monitor and trace domestic and international shipments in real time
• Communicate with carriers, warehouses, and clients to ensure timely and secure deliveries
• Identify delays, exceptions, or potential disruptions and escalate appropriately
• Maintain accurate shipment records in internal systems
• Provide shipment status updates to internal teams and customers
• Collaborate with Customer Support and Operations teams to resolve delivery issues
• Ensure compliance with internal procedures and client-specific requirements
• Analyze tracking data to identify trends or recurring issues

Requirements

• Previous experience in logistics, transportation, or customer service (1+ year preferred)
• Strong communication and organizational skills
• Ability to multitask and stay calm under pressure
• Attention to detail and problem-solving mindset
• Good computer skills; experience with TMS/WMS systems is a plus
• English proficiency (intermediate or higher, depending on client region)

Benefits

• Working schedule: Mon-Fri 1430-2330 CST / Belgrade Time: 21:30 – 06:30
• Remote mode of work
• 10+ business days of paid time off (7 days of USA-based Public Holidays + 3 sick leaves)
• Team building and corporate events
• Equipment provided
• A supportive team