Guest Communication Specialist - Remote

Overview

The Guest Communication Specialist will manage all guest messaging across a portfolio of short-term rental properties, ensuring a seamless and high-quality guest experience.

In Short

• Respond to guest messages across various platforms.
• Maintain fast response times (under 5 minutes).
• Communicate in a warm, professional tone.
• Handle pre-booking questions and post-stay follow-ups.
• Troubleshoot guest issues in real-time.
• Coordinate with cleaning and maintenance teams.
• Follow company procedures for refunds and escalations.
• Manage check-in and checkout requests.
• Ensure reservation details are accurate.
• Document actions clearly in Guesty.

Requirements

• Strong written English skills.
• Experience managing guest communication on Airbnb or similar platforms.
• Ability to multitask and manage multiple conversations.
• High attention to detail.
• Fast decision-making and problem-solving ability.
• Reliable internet and ability to work scheduled shifts.

Benefits

• Opportunity to grow with a fast-scaling company.
• Performance-based bonus opportunities may be available.
• Shift-based schedule with high responsiveness expectations.
• Contractor position.
• Remote work from the Philippines.