Guest Communications Specialist - Remote

Overview

The Guest Communications Specialist is the primary point of contact for all guest interactions in a rapidly growing vacation rental management business, ensuring excellent guest experiences and efficient operations.

In Short

• Part-time remote position (30 hours/week).
• Manage guest communications across platforms like Airbnb and VRBO.
• Respond to booking inquiries and guest requests.
• Coordinate with housekeeping and maintenance teams.
• Handle cancellations, modifications, and refunds.
• Create and manage property listings on OTAs.
• Monitor payments and process discounts for reservations.
• Post on social media and respond to guest reviews.
• Requires short-term vacation rental industry experience.
• Exceptional English communication skills are a must.

Requirements

• Experience in the vacation rental industry is required.
• Exceptional written and verbal English communication skills.
• Demonstrated experience in customer service.
• Proactive and positive attitude.
• Ability to problem-solve and handle difficult guests.
• Familiarity with vacation rental platforms.
• Experience with PMS software is a plus.

Benefits

• Flexible working hours.
• Opportunity to work in a growing company.
• Commissions during high season.