New Business & Underwriting Operations Support Manager - Remote

Overview

The New Business & Underwriting Operations Support Manager at Bestow is responsible for overseeing the new business and underwriting operations, ensuring efficiency, accuracy, and compliance while delivering excellent customer service.

In Short

• Oversee new business and underwriting operations.
• Manage the new business operations team.
• Improve new business processes for efficiency.
• Monitor case progress and resolve issues.
• Establish KPIs and monitor performance.
• Collaborate with cross-functional teams.
• Provide mentorship and guidance.
• Ensure compliance with regulations.

Requirements

• 5 years experience in insurance case management or underwriting.
• 5 years managing a team of case managers.
• Knowledge of call center operations.
• 3 years experience with CRM systems.
• Proficient in KPI and SLA management.
• Highly analytical problem-solving skills.
• Training and coaching proficiency.
• Adaptability in fast-paced environments.
• Strong communication and relationship-building skills.
• Familiarity with medical terminology and underwriting principles.

Benefits

• Competitive salary and equity.
• Flexible paid time off and parental leave.
• 100% paid medical, dental, and vision insurance.
• Lifestyle stipend for wellbeing.
• Flexible work-from-home policy.
• Diversity, equity, and inclusion initiatives.