Product Engagement Analyst - Remote

Overview

As a Product Engagement Analyst, you will be part of building a world-class corporate impact platform, applying your experience and skills to improve our understanding of how people use and behave within our product ecosystem.

In Short

• Collaborate with product leadership to uncover trends and user behavior.
• Work with cross-functional teams to support client priorities.
• Optimize product tools like Pendo and Aha! for tracking and reporting.
• Manage configurations for accurate data collection and segmentation.
• Establish methods for monitoring product performance and user feedback.
• Design and maintain metrics and dashboards for product decisions.
• Drive product improvements through data analysis and experimentation.
• Communicate results effectively to non-technical audiences.
• Foster a culture of collaboration across teams.
• Understand user behaviors through data analysis.

Requirements

• Experience as a product analyst in SaaS products.
• Degree in a quantitative or qualitative field is an asset.
• 3+ years of experience in data or research analysis.
• 2+ years of expertise in Pendo or similar tools.
• Proficiency in event tracking and data visualization techniques.
• Comfortable with HTML and CSS.
• Experience with various data analysis techniques.
• Strong communication and interpersonal skills.
• Ability to problem solve and translate data into insights.
• Natural collaborator with a focus on user behavior analysis.

Benefits

• Innovative work environment.
• Growth opportunities.
• Caring co-workers.
• Chance to contribute to meaningful work.
• Commitment to diversity, equity, inclusion, and belonging.