Finance-focused Client Technical Support Specialist - Remote

Overview

As a Finance-focused Client Technical Support Specialist, your primary role is to expertly manage our Spark Product, Benevity Reporting Tool, and the financial processes that drive Spark. You will promptly address clients' financial concerns, ensuring efficient updates to billing, funding, or disbursement issues to maintain smooth donation flows.

In Short

• Ensure industry best client success standards for clients.
• Provide in-depth assistance around financial needs.
• Leverage reporting/data analysis for transaction reporting.
• Build positive relationships with stakeholders for quick resolutions.

Requirements

• 1-2 years of experience in Client Support or Account Management.
• Strong communication and analytical skills.
• Experience in Accounts Receivables and account reconciliation.
• Advanced proficiency in spreadsheet software.
• Exceptional written and verbal communication skills.
• Client-focused with a commitment to high-quality results.
• Problem solver with a knack for enhancing processes.
• Motivated self-starter, effective working independently and collaboratively.

Benefits

• Innovative work and growth opportunities.
• Caring co-workers and a sense of purpose.
• Flexible work arrangements.
• Commitment to diversity, equity, inclusion, and belonging.