Customer Success Manager - Remote

Overview

Benchling is on a mission to unlock the power of biotechnology, providing modern software solutions to innovative biotech companies.

In Short

• Focus on customer success and satisfaction.
• Analyze customer data to identify opportunities and risks.
• Collaborate with various teams to enhance customer strategies.
• Design campaigns to improve customer adoption and retention.
• Develop expertise in Benchling’s platform and life sciences.
• Communicate effectively with stakeholders at all levels.
• Manage projects and drive customer engagement initiatives.
• Adapt to a fast-paced startup environment.
• Travel as needed for customer engagements.
• Flexible hybrid work arrangement with in-office collaboration.

Requirements

• BS or M.Sc. in a Life Science field or relevant experience.
• 4+ years in Customer Success or related roles in a SaaS environment.
• Strong analytical skills and experience with data-driven decision making.
• Excellent project management and communication skills.
• Ability to travel 20-30% based on customer needs.

Benefits

• Competitive salary and equity options.
• Comprehensive medical, dental, and vision plans.
• Generous parental leave policy.
• 401(k) with employer match.
• Home office setup stipend for remote employees.
• Mental health benefits and wellness stipends.
• Flexible vacation and company-wide holiday shutdowns.
• Sabbaticals for long-term employees.